Shipping Policy

Last Updated: July 29, 2024

Thank you for shopping at tovilen.top, operated by Capie Sani. We are committed to providing you with the best possible shopping experience, including reliable and efficient shipping services. Please read our shipping policy carefully to understand how your orders are processed and shipped.

Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note that processing times may be extended during peak seasons or promotional periods.

Shipping Methods & Costs

We offer various shipping options to meet your needs. Shipping costs are calculated based on the weight, dimensions, and destination of your order, and will be displayed at checkout before you complete your purchase.

  • Standard Shipping: Estimated delivery within 5-10 business days after processing.
  • Expedited Shipping: Estimated delivery within 3-5 business days after processing (available for select destinations).

Free Shipping: We are pleased to offer free standard shipping on all orders over $50.00 USD. This discount will be automatically applied at checkout once your cart meets the minimum requirement.

International Shipping

We proudly offer international shipping to a growing number of countries, including the United States (US) and the European Union (EU). If your country is not listed at checkout, please contact us at [email protected] to inquire about shipping possibilities.

  • International shipping costs and estimated delivery times will be calculated and displayed at checkout.
  • Please be aware that international orders may be subject to customs duties, taxes, and fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number(s). You can use this number to track your order’s progress directly through the carrier’s website.

Lost or Damaged Packages

If your order arrives damaged, or if you suspect your package has been lost in transit, please contact us immediately at [email protected] with your order number and details of the issue. We will work with the shipping carrier to resolve the problem as quickly as possible.

Incorrect Shipping Address

It is the customer’s responsibility to ensure the shipping address is entered correctly. If you realize you have made an error in your shipping address, please contact us as soon as possible. While we will do our best to accommodate changes, we cannot guarantee modifications once an order has been processed or shipped.

Returns & Exchanges

For information regarding returns and exchanges, please refer to our Returns Policy page on tovilen.top.

Contact Us

If you have any questions or concerns about your order or our shipping policy, please do not hesitate to contact us:

  • Email: [email protected]
  • Phone: 406-207-6870
  • Address: Capie Sani, 722 Meadow Drive, Missoula, MT, US