Refund and Returns Policy

Last updated: May 15, 2024

Thank you for shopping at tovilen.top, owned and operated by Capie Sani.

30-Day Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not, you may return eligible items within 30 days of the delivery date for a full refund or exchange. After 30 days, unfortunately, we can’t offer you a refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In its original packaging.
  • Accompanied by the original receipt or proof of purchase.

Please note that several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

How to Initiate a Return

To start a return, please contact our customer service team at [email protected] or call us at 406-207-6870. Please provide your order number and the reason for your return. We will provide you with instructions on how to return your item.

Please do not send your purchase back to the manufacturer. Our return address will be provided upon approval of your return request.

Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be deducted from your refund.

If you are returning an item, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7-10 business days. Please note that it may take some time before your refund is officially posted by your bank or credit card company.

Late or Missing Refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and we will provide further instructions.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us immediately at [email protected] or 406-207-6870 with details of the product and the defect. We will work with you to resolve the issue promptly, which may include sending a replacement or issuing a refund.

Contact Information

For any questions about our Refund and Returns Policy, please contact us:

  • By email: [email protected]
  • By phone: 406-207-6870
  • By mail: Capie Sani, 722 Meadow Drive, Missoula, MT, US